SUHAIL ZIA ANIS


PERSONAL DETAILS:
Name: SUHAIL ZIA ANIS
Date of birth/Age: 7/11/2002
Nationality: Myanmar
Marital Status: Single
Gender: Male
Location: Jeddah
Contact Number: 0508906803
Email: sarhzee19@gmail.com

Professional Summary

Summary:
Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting, Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Forward-thinker and expert negotiator with strong skills in business management and sales planning. Proven track record governing budgets using robust financial controls to boost revenue. Confident planning logistics, strengthening supplier relationships and analysing market performance. Ambitious student committed to supporting large- and small-scale IT projects and duties. Analyses performance trends and implements emerging technologies to upgrade operational efficiency. Talented Technical Support Representative with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly an first call. Experienced Technician with excellent technical knowledge of CCTV, intercoms and networking systems. Meets response, repair and first-fix targets to maintain customer satisfaction. Organised with good prioritisation skills to achieve agreed timescales.

Work History:

Kid's Application Trading - Storekeeper, Jeddah, Mecca Region, 03/2023-Current
  • Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices. Ordered stock to guarantee optimised economic value in line with financial restrictions.

  • Trained staff to maximise sales and deliver on store targets.

  • Reduced inventory obsolescence by 65%, resulting in fewer economic losses than previous averages.

  • Coached team to deliver top-quality customer service and uphold brand values.

  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.

  • Directed shop floor replenishment processes to maximise accuracy and availability of inventory.

  • Challenged and inspired team members to achieve business results.

Smart Networks LLC IT Specialist, Jeddah, Mecca Region, 11/2020-02/2023
  • Improved overall network capabilities by implementing new connectivity configurations.

  • Provided remote desktop support to 250 users, efficiently resolving issues to minimize downtime. Educated employees on cybersecurity best practices to reduce number of cyber incidents.

  • Supported development of remote working hardware and software combined solutions.

  • Monitored security certificates and maintained company compliance with security requirements.

Lailah Saeed Al Ghamdi for IT Solutions Sales Manager, Jeddah, Mecca Region, 09/2020-11/2021
  • Achieved exceptional client satisfaction feedback and ratings.

  • Interfaced with customers, determined needs, provided recommendations and up-sold services.

  • Created and directed sales team training and development programmes.

  • Retained existing customers and substantially grew customer base, product line and sales volume.

  • Collected customer and market feedback and reported information to company leadership.

  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.

  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.

  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.

Education:

Al Fazal INT'L School
High School Diploma
01/2006 - 12/2008
Mecca
University of the People (UOP)
Business Administration
06/2019 - Current
Pasadena, California, USA

Skills:

Supply chain data management Inventory accounting
Recruiting and interviewing Team-orientated
Commission sales Inventory control
Customer service Customer satisfaction
Store management Data entry
Technical issues analysis Desktop support
Software issue diagnosis Network troubleshooting
Application installations Skilled in TCP/IP and WAN
Application support Staff education and training
CCTV expert Customer support needs assessment
Surveillance Security standards expertise

Languages:

English - Fluent

Arabic - Fluent

Hindi - Fluent

Urdu - Fluent

Bengali - Fluent

Rohingya - Fluent